Terms & Conditions

The Website may contain links to third-party websites or services that are not owned or controlled by Owner or any other of DECTA Companies.

Owner or any other of DECTA Companies has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Owner or any other of DECTA Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Owner or any other of DECTA Company’s failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between respective companies of DECTA Companies regarding our Website, and supersede and replace any prior agreements we might have between us regarding the Service.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will post these changes on the Website. It is your sole responsibility to periodically check the Terms for any changes. By continuing to access or use our Website after those changes have been made, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Website.

You may not reproduce, distribute, modify, or show in public any of the content on this website, including files downloadable from this website, without the permission of the trademark owner.

DECTA trademark is owned by Owner.

This website is provided “as is” without any representations or warranties, express or implied. Owner or any other of DECTA Companies makes no representations or warranties in relation to this website or the information and materials provided on this website.

Whilst Owner will try to ensure that the Website is of highest standard, we do not warrant that this website will be constantly available, or available at all, or the information on this website is complete, true, accurate or non-misleading.

In no event Owner or any other of DECTA Companies will be liable for any damages, including, but not limited to direct or indirect damages arising from or in connection with the use of the Website. Nothing on this website constitutes, or is meant to constitute, advice of any kind.

You hereby indemnify and undertake to keep Owner and any other of DECTA Companies indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by DECTA to a third party in settlement of a claim or dispute on the advice of DECTA’s legal advisers) incurred or suffered by Owner or any other of DECTA Companies arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

At DECTA we are committed to providing high-quality services and addressing any concerns or issues that our customers may have. We value your feedback and take all complaints seriously. This page outlines how we handle customer complaints to ensure a prompt, courteous, and transparent process.

How to Submit a Complaint

If you have a complaint regarding any of our services, including payment processing, billing issues, or support services, you can contact us through the following channels:

Please provide us with the following details to help us resolve your issue as quickly as
possible:

What Happens Next?

1. Acknowledgment of Your Complaint:
   Once we receive your complaint, we will acknowledge it within 5 (five) business days and provide you with a case reference number. This will help you track the progress of your complaint.
2. Investigation:
   We take all complaints seriously. Our team will review the details and investigate the issue. This may involve looking at transaction records, system performance, or other relevant information. If the complaint requires additional expertise (such as compliance issues), we will consult with our specialists.
3. Resolution:
   We aim to resolve complaints promptly, and we'll keep you updated on our progress. In most cases, you will receive a resolution within [5-15 business days]. If more time is needed, we will let you know the expected timeline.
4. Communication of the Outcome:
   Once the investigation is complete, we will inform you of the outcome. If the complaint is upheld, we will provide you with a clear explanation of the resolution.
5. Escalation:
   If you're not satisfied with the outcome of your complaint, you can ask for your case to be reviewed by a senior manager or escalated to another department for further consideration.

If DECTA cannot resolve a complaint after contacting all parties, the complainant may contact the Financial Ombudsman Service if the complaint has not been resolved to the complainant’s satisfaction or, if the offer of redress is considered insufficient or inappropriate. To contact the Financial Ombudsman Service, a complainant is advised to write or telephone or email their situation to:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone No.: 08000234567
Website: www.financial-ombudsman.org.uk

Our Commitments to You

Confidentiality and Privacy

We take your privacy seriously. All personal information provided during the complaints process will be handled confidentially and in compliance with applicable data protection laws (such as GDPR). Your information will only be shared with relevant personnel for the purpose of resolving your complaint.

Continuous Improvement

We constantly strive to improve our services and customer experience. Your feedback, including any complaints, helps us identify areas for improvement. We regularly analyze complaint trends and take action to enhance our services.

If you have any further questions or need assistance with submitting a complaint, please feel free to contact our customer support team:

If you have any questions about these Terms, please contact us data.protection@decta.com

Thank you for your trust in DECTA. We appreciate your feedback and are committed to resolving your concerns in a timely and effective manner.